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Shipping Guidelines

WHEN WILL YOU SHIP MY ITEMS?

All items are subject to a handling period before they are dispatched. 99% of orders leave our warehouse within 1-2 days of payment.

NOTE: Orders placed after 2:00 P.M, Friday will begin processing the following Monday.
During Holiday periods orders will begin processing the next working day.

WHEN WILL I RECEIVE MY ITEM(S)

For all items, please refer to your chosen shipping method.

DELIVERY TIME FRAME ESTIMATES

Express Secured Shipping: 7 - 10 Business days
Standard Secured Shipping: 12 - 20 Business days
Free Secured Shipping: (UK & USA): 21 - 28 Business days
Free Worldwide Secured Shipping: 21 - 40 Business days

Please note delivery times are estimates and are not guaranteed times as courier logistics are beyond our control, however, we will do everything we can if any issues arise but rest assure most our customers receive their order well within these time-frames.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

98% of the time they will but for logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

DAMAGED OR INCOMPLETE ORDERS

If there is any missing items or damage to your package received this must be reported within 48 hours of delivery otherwise package will be deemed as satisfactory after this period. ALL PACKAGING MUST BE RETAINED until your claim has been resolved as we may require photographic proof of the damage etc.

CUSTOM DUTIES

Please note that is it extremely rare our parcels are subject to being held at customs and require additional payment to be released however, customers are responsible for all duties, import taxes, and brokerage fees if a package for any reason happens to be withheld. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.

We are not held responsible for shipping delays, losses, and damages to the product while it is in transit. 

Rest assured, we work hard to get everything out to you as soon as possible and will do everything we can such an issue arise. Thanks for your patience.

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